RETURNS + EXCHANGES
ALL PURCHASES IN THE MONTH OF DECEMBER THAT ARE ELIGIBLE FOR EXCHANGE-HAVE AN EXTENSION TO EXCHANGE UNTIL JANUARY 6.
Returns for store credit or exchange are accepted within 14 calendar days of purchase. We do not offer refunds.
Email addresses that are connected to a proof of purchase are required for an exchange or return for store credit. Anything not associated with a customer account that can not be verified will not be eligible.
Items must still have original tags/wrapping and be in new, sellable condition, not have any damage, offensive odors or pieces missing.
Items that are final sale:
ALL Special Orders
Pillow & duvet inserts
Fragrance, due to their delicate nature (Ambre, candles, diffusers)
Anything perishable (sunscreen, food, wine, champagne)
ANYTHING ON SALE OR DISCOUNTED
Holiday specific items
ALL DISCOUNTED/SALES ITEMS (ITEMS ON SALE) AND SEASONAL ITEMS ARE FINAL SALE
All special orders are final sale and not eligible for exchange. A credit card and signature must be acquired prior to placing the order.
WE DO NOT SHIP WINE OR CHAMPAGNE. Our Wine + Champagne is for curbside pickup and in-store purchasing ONLY. Thank you for understanding!! If you have accidentally purchased wine or champagne in error, and missed our disclaimers all over the website, we will gladly offer you a credit, or a refund, minus the 10% in fees we are charged to process the payment and return.
If it was our fault-we understand and we are sorry! We will gladly issue you a prompt 100% refund, upon receiving photos of the package and its contents, or receiving apparel back in the mail within 5 days of delivery date.
For large, heavy, bulky items, delicate items that require additional padding and protection and anything else that might be more of a 'unique' shipment, please take note that an additional shipping expense will be invoiced, and the full amount received will be expected prior to shipment. For our furniture, or heavy items, a special delivery quote will have to be obtained and we will be in touch.
FOR ONLINE PURCHASES:
Items must be returned in their original packaging, unused, unworn and in sellable condition.
Please ensure that the item(s) is adequately packaged and insured if needed. Returning an item(s) is at the customer’s own risk. We are not liable or responsible for damage caused by inadequate packing, loss of package, or damage to the item(s) while in transit.
Items that are damaged when we receive them will NOT be eligible for a return or exchange.