RETURNS + EXCHANGES
ALL PURCHASES IN THE MONTH OF DECEMBER THAT ARE ELIGIBLE FOR EXCHANGE-HAVE AN EXTENSION TO EXCHANGE UNTIL JANUARY 6.
We are a small business, and only offer store credit or exchange ONLY within 5 calendar days of purchase. An emailed MARKET receipt must accompany the return.
ALL DISCOUNTED/SALES ITEMS (ITEMS ON SALE) AND SEASONAL ITEMS ARE FINAL SALE
All special orders are final sale and not eligible for exchange. A credit card and signature must be acquired prior to placing the order.
Items NOT available for exchange due to their delicate nature:
Fragrance (diffusers & candles), wine, champagne, anything perishable such as food and faux orchids
WE DO NOT SHIP WINE OR CHAMPAGNE. Our Wine + Champagne is for curbside pickup and in-store purchasing ONLY. Thank you for understanding!! If you have accidentally purchased wine or champagne in error, and missed our disclaimers all over the website, we will gladly offer you a credit, or a refund, minus the 10% in fees we are charged to process the payment and return.
If it was our fault-we understand and we are sorry! We will gladly issue you a prompt 100% refund, upon receiving photos of the package and its contents, or receiving apparel back in the mail within 3 days of delivery date.
PLEASE CALL THE SHOP TO REQUEST A RETURN MERCHANDSISE AUTHORIZATION FOR A STORE CREDIT 772.492.6361. WE ARE UNABLE TO ISSUE CREDIT OR EXCHANGE WITHOUT THE APPROVAL.
For heavy, bulky items, delicate items that require additional padding and protection and anything else that might be more of a 'unique' shipment, please take note that an additional shipping expense WILL BE INCURRED, and a full amount received will be expected prior to shipment. For our furniture, or heavy items, a special delivery quote will have to be obtained and we will be in touch.
FOR ONLINE PURCHASES:
Items must be returned in their original packaging, unused, unworn and unopened. Due to the delicate nature of the item, we can NOT accept these items for return: perfume oils, fragrance, lotions, sunscreen, wine, champagne, cider, skincare/beauty, personal hygiene items, plants, original art, personalized items, diffusers or final sale. Please follow the instructions below for returns/exchanges:
Please return and ship the item(s) to:
3301 Ocean Drive
Vero Beach, FL 32963
Please ensure that the item(s) is adequately packaged and insured if needed. Returning an item(s) is at the customer’s own risk. We are not liable or responsible for damage caused by inadequate packing, loss of package, or damage to the item(s) while in transit.
Items that are damaged when we receive them will NOT be eligible for a return or exchange.
If an item has been damaged in transit to the customer, please email firstname.lastname@example.org and include detailed pictures of the shipping box and damaged item. Once we receive the email, we will determine the next steps to rectify the situation. Emails for damages MUST be received within 7 days of the delivery date. Anything received after the 7 days will not be eligible for exchange or refund.
Any item(s) returned after 3 days from the order date or delivery date is not eligible for store credit or exchange.
PROCESSING A RETURN/EXCHANGE
We will issue a store credit or exchange once we have received the returned item(s). Any item(s) damaged during return shipment will not be eligible for store credit/exchange. However, we will contact you to discuss. A restocking fee of 15% will be applied.
Returns and exchanges do not include any shipping or handling costs*. The store credit will be issued and emailed upon approval of the return.
*The only exception is if an item is damaged upon receiving the package. If a return is a result upon an error on our end, we will provide a pre-paid USPS OR UPS shipping label. Print the pre-paid shipping label and affix to the package. Take the package to a USPS or UPS drop-off location. We will reach out to you once we receive the package.
Upon receiving your order confirmation, PLEASE make sure your shipping address is correct. We are unable to redirect your order after it has shipped. If an order is returned to us due to an address error, it will not be shipped back until the customer corrects their address and pays for additional shipping costs. Thank you for understanding.
Order processing and drop-off for shipment may take up to 3 business days (Monday-Friday). Once the order is dropped off for shipment, standard shipping in the continental US may take 1-5 business days in transit.
Expedited shipping may be available. Expedited shipping takes 2-3 days, and orders MUST be placed by 12 PM EST to be processed the same day. For expedited shipping, CHOOSE PRIORITY SHIPPING at checkout. Overnight shipping may be available for an extra cost, so please call the shop at 772.226.5893. We can overnight the package, but please call 772.226.5893 to arrange for this.
NOTE! Additional shipping costs will incur for any overweight and/or oversized items. The customer will receive an email and invoice for additional shipping costs. The order will be shipped upon payment of the additional shipping cost invoice.
WE DO NOT SHIP WINE OR CHAMPAGNE. Our Wine + Champagne is for curbside, in-store or local delivery. Thank you for understanding!
We appreciate your understanding when it comes to everything involved in shipping. Shipping is expensive and we do not make any profit on shipping. We cannot thank you enough for supporting this small biz!